FAQ from X-doc AI
What are the pricing standards?
Is there trial version available?
What if the monthly subscription doesn't meet my needs?
How is the remaining balance on an account handled after a subscription change?
Can I cancel my subscription at any time?
What is your refund policy?
How to contact us?
X-doc AI Support Email & Customer service contact & Refund contact etc.
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FAQ from X-doc AI
What is X-doc AI?
X-doc.ai is an advanced online AI translation platform specializing in technical translation, medical translation, academic translation, and regulatory translation for over 100 languages. Trusted by 1,000+ global companies, including leaders in life sciences and academia, it offers unparalleled precision (99% accuracy) for high-stakes document types such as clinical trial protocols, FDA submissions, regulatory dossiers, scientific publications, patent filings, and product manuals. Designed for industries that demand accuracy and compliance, X-doc.ai combines batch document processing, OCR translation, context memory, and terminology management to ensure consistency and efficiency across ultra-long, complex files.
How to use X-doc AI?
Built for enterprises navigating global markets, X-doc.ai dramatically improves turnaround times and reduces translation costs—ideal for organizations handling SOPs, IRB submissions, CTDs, academic theses, multilingual technical manuals, and more. The platform supports various file formats (.docx, .xlsx, .pdf, .pptx) and enables seamless workflows through AI automation and optional manual typesetting. With robust data security (SOC2, ISO27001) and proven performance in life sciences, legal, and academic sectors, X-doc.ai stands out as the go-to solution for high-accuracy, large-scale document translation.
What are the pricing standards?
Depending on your needs, you can choose a monthly subscription option ranging from $0.00 to $75.60 or you can choose an annual subscription. You can upgrade your plan at any time for more services. Below are all available plans: X-doc Translator $0.00 / month - monthly billing X-doc Starter $12.00 / month - monthly billing, $10.00 / month - annual billing X-doc Advanced $43.20 / month - monthly billing, $36.00 / month - annual billing X-doc Premium $75.60 / month - monthly billing, $63.00 / month - annual billing We will charge according to the following standards, with any amount less than $0.01 rounded up to $0.01. Below are the billing standards: Translation Services: We offer a variety of translation models to support translation services. You can visit the "More Pricing details" on our Pricing page at any time to view the unit prices of translation models under different subscription options. Manual Typesetting Services: Pre-translation - Editable PDF $2.00 / page Pre-translation - Non-editable PDF $3.00 / page Post-translation - Word/PPT file $1.00 / page Pre-translation - Images (for images within Word/PPT file) $2.50 / image
Is there trial version available?
Yes, we provide a 7-day trial period for the X-doc Starter version. If you don't need to subscribe, we also provide you with a free trial version.
What if the monthly subscription doesn't meet my needs?
If you need more translation words, you can purchase add-on packages of different sizes or upgrade your plan.
How is the remaining balance on an account handled after a subscription change?
Downgrading Your Subscription: If you choose to downgrade your subscription plan, the downgrade will take effect at the beginning of your next billing cycle. At that time, any remaining balance from your current subscription cycle will be forfeited. Upgrading Your Subscription: If you choose to upgrade your subscription plan, the upgrade will take effect immediately. Your remaining balance will be handled as follows: Remaining Subscription Balance: The full amount will be refunded to your account. Remaining Add-on Balance: This amount will be refunded according to the discount applied at the time of purchase. For example, if you have $50 remaining on your subscription and $50 remaining on your subscription and $50 remaining on an add-on that you purchased with a 10% discount, your total refund will be $95(50+50x0.9=95). Thank you for choosing our services!
Can I cancel my subscription at any time?
Yes, you can cancel your subscription at any time. If you cancel your subscription, any remaining package balance will be automatically deleted at the end of the billing cycle and your subscription will automatically become X-doc Translator.
What is your refund policy?
We promise to refund the usage you have consumed if the translation fails due to our technical error. Please note that during the subscription period, the upgrade will refund any unused fees to you; Downgrading and renewal will take effect by default in the next subscription cycle and do not involve fee refunds. However, we will help you resolve any issues you encounter.
How to contact us?
You can send any questions to [email protected].