FAQ from Word WandAI
What is Word WandAI?
Word WandAI is an AI-powered customer support tool built within Zendesk. It harnesses the power of OpenAI and ChatGPT to improve the quality of customer support ticket replies and reduce response time.
How to use Word WandAI?
To use Word WandAI, simply install it in your Zendesk account. Once installed, agents can provide a brief instruction and AI will craft a highly personalized response by merging the customer's message with agent guidance. It can also reword imperfect messages, adjust sentiment and tone, analyze customer messages to generate top questions, and craft personalized responses with 'Yes' or 'No' outcomes. Word WandAI empowers agents to handle customer complaints efficiently, improve response quality, and increase customer satisfaction.
How do I use Word WandAI?
To use Word WandAI, simply install it in your Zendesk account. Once installed, agents can provide a brief instruction and AI will craft a highly personalized response by merging the customer's message with agent guidance. It can also reword imperfect messages, adjust sentiment and tone, analyze customer messages to generate top questions, and craft personalized responses with 'Yes' or 'No' outcomes. Word WandAI empowers agents to handle customer complaints efficiently, improve response quality, and increase customer satisfaction.
What are the core features of Word WandAI?
The core features of Word WandAI include Instruct, Reword, More Info / Questions, and Yes & No. Instruct allows agents to provide guidance for personalized responses. Reword helps improve imperfect messages. More Info / Questions analyzes customer messages and generates top questions. Yes & No crafts personalized responses with 'Yes' or 'No' outcomes.
What are the use cases of Word WandAI?
Word WandAI can be used for handling customer complaints quickly and efficiently, supercharging macro templates for personalized messaging, guiding agents on troubleshooting, and increasing professionalism and personalization in responses.