FAQ from Wing Virtual Assistant
What is Wing Virtual Assistant?
Wing Virtual Assistant is a fully managed virtual assistant solution for businesses, startups, and executives. It provides dedicated virtual assistants who can help with a wide range of tasks, allowing businesses to delegate recurring and mission-critical tasks and focus on more important activities.
How to use Wing Virtual Assistant?
To use Wing Virtual Assistant, you can sign up on the website and submit your job description and requirements. Once you have signed up, you will be assigned a Customer Success Manager who will help you delegate your tasks to a dedicated virtual assistant. You can communicate with your assistant through various channels like the web app, mobile app, Slack integration, or dedicated phone number. You can provide instructions, share files and have ongoing communication with your assistant. Wing also provides a task management app called Wink, where you can track tasks and communicate with your assistant easily.
Is my Wing Assistant dedicated?
Yes, your Wing Assistant only works on your tasks during the agreed-upon hours.
What hours will my assistant work?
That's your choice! Wing Assistants work for clients worldwide and can handle any timezone.
Will Wing sign a NDA/non-disclosure agreement?
Yes, Wing can sign a non-disclosure agreement that covers the relationship with Wing and hired assistants. However, non-compete clauses are not accepted.
Can I access Wing Assistant worldwide?
Yes, you can access Wing Assistant anywhere in the world. Wing communicates in English, but bilingual assistants are available.
What does 'unlimited work' mean?
With 'unlimited work', you can give your assistant as much work as you need within the agreed-upon hours. How fast the work is completed depends on the complexity of the tasks.
Do you provide 24/7 coverage?
By default, Wing Assistants are available 4 or 8 hours a day, five days a week. Different coverage options like 8/7, 16/5, 16/7, 24/5, and 24/7 can be inquired about.
How do I communicate with Wing?
You can communicate with Wing through various channels like the web app, Slack integration, mobile app, dedicated phone number, email, or custom methods upon request.
Who are my assistants?
Wing Assistants are college-educated, fluent English speakers based worldwide. They have undergone a rigorous vetting process, training, and testing. They are supervised by Managers and have a support team to rely on.
How long does it take to get replies?
Wing guarantees a reply time of 3 minutes. However, the time taken to complete the work depends on the complexity of the tasks. Wing Assistants are trained to deliver high-quality work efficiently.
Can Wing integrate with software I use?
Yes, Wing can use any software you use. Just provide the necessary access or instructions, and your assistant will handle it.
How does customer support work?
Wing offers excellent customer support, available round the clock on all plans. You can contact Wing Support via the web app or your assistant can relay any concerns, questions, or feedback to Wing Support. A dedicated Client Success Manager is also available to assist you.