FAQ from Winchat
What is Winchat?
Winchat is a leading AI chatbot for ecommerce businesses. It allows businesses to easily create a no-code AI chatbot that provides instant and accurate answers to customers' questions 24/7. With support for over 100 languages, Winchat delivers the best-in-class customer experience and helps businesses increase sales and cut customer support costs.
How to use Winchat?
Using Winchat is simple and requires no technical skills. To get started, click on a button to let Winchat automatically collect your website data. Once done, you can preview and test your chatbot before activating it on your ecommerce store. You have full control and can deactivate it at any time. Over time, you can train your AI chatbot to provide even better replies by using the correction and feedback features.
Which languages are supported by Winchat?
Winchat supports over 100 languages and responds in the same language as your customers.
How easy is it to implement Winchat on my ecommerce store?
You don't need any technical skills to install Winchat on your store. It takes less than 1 minute to create a chatbot and add it to your website.
Can I train Winchat to improve answers?
Yes, you can provide corrections to Winchat answers at any time, allowing your AI chatbot to get better over time.
How accurate are the chatbot answers?
Winchat uses GPT-4, providing the most accurate and natural replies to customers. The accuracy improves with the quality of the data and corrections provided.
Can I answer manually to a customer?
Yes, you can access the conversation history and manually interact with the customer.
Does Winchat integrate with my other tools?
Yes, Winchat can integrate with popular tools like Shopify, WooCommerce, Zendesk, Mailchimp, and Pipedrive.
Is my data secured?
Yes, Winchat takes data security and privacy seriously and uses industry-standard encryption and security measures to protect your data.