FAQ from Unthread - AI Support in Slack
What is Unthread - AI Support in Slack?
Unthread is a support automation tool that helps companies provide customer support directly within Slack. It offers features such as tracking conversations in shared channels, managing emails in Slack, live in-app chat, AI-powered support automation, and integrations with existing tools.
How to use Unthread - AI Support in Slack?
To use Unthread, companies need to install the Unthread app in their Slack workspace. Once installed, they can track support conversations in shared channels, manage emails in Slack, engage in live chat with customers on their website, and automate support responses using AI. Unthread also integrates with various existing tools to streamline support workflows.
What is Unthread?
Unthread is a support automation tool that enables companies to provide customer support natively within Slack. It offers features like shared channel support, email management, live chat, and AI-powered automation.
How do I use Unthread?
To use Unthread, install the app in your Slack workspace. You can then track conversations in shared channels, manage emails, engage in live chat with customers, and automate support responses using AI.
What are the core features of Unthread?
Unthread's core features include tracking conversations in shared channels, managing emails in Slack, live in-app chat, AI-powered support automation, and integration with existing tools.
What are some use cases for Unthread?
Unthread can be used by fintech companies to increase transparency, infrastructure SaaS providers for top-tier support, HR Tech companies for managing critical customer requests, agencies for building closer relationships with customers, open-source projects for growing communities, and productivity tools for gathering feedback.