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Tidio Copilot Features

Tidio Copilot's Core Features

AI-powered response suggestions

Integration with existing helpdesk platforms (Zendesk, Intercom, Gorgias, Gmail)

Custom knowledge base for on-brand responses

Automates 30% of support workload

Enterprise-grade security and compliance (GDPR/CCPA)

Completely free to use

Tidio Copilot's Use Cases

Providing product recommendations based on customer criteria (e.g., low-light houseplants for an office desk)

Explaining business policies (e.g., shipping procedures for backordered items)

Performing real-time analysis (e.g., calculating costs for custom orders)

Generating accurate and on-brand responses for customer inquiries across live chat, email, and social media.

FAQ from Tidio Copilot

Is Tidio Copilot really free?

Does Copilot work across all communication channels?

Which helpdesk platforms are supported?

Will this replace our customer service team?

Is my data secure?

FAQ from Tidio Copilot

What is Tidio Copilot?

Tidio Copilot is a free AI assistant designed to enhance productivity for helpdesk teams. It functions as a Chrome extension that integrates with existing helpdesk platforms such as Zendesk, Intercom, Gorgias, and Gmail. Copilot analyzes conversations across various channels (live chat, email, social media) to generate accurate, on-brand response suggestions, aiming to automate 30% of the support workload. It utilizes a custom knowledge base to ensure factual responses and prevent AI hallucinations. The tool prioritizes enterprise-grade security, leveraging Anthropic's Claude AI with best-in-class data handling, encryption, and GDPR/CCPA compliance.

How to use Tidio Copilot?

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