What is Thena?
Thena is a customer support AI platform built for modern B2B teams. It aims to resolve tickets, manage accounts, and delight customers through a single, powerful platform. Thena offers omni-channel support across Slack, Discord, Email, MS Teams, and Web chat, integrating AI with human intelligence for new-gen ticketing. It enables autonomous support, automates workflows, centralizes customer data, and connects with various apps and APIs.
How to use Thena?
Thena unifies all customer messages into organized tickets from various channels. Users can leverage AI for autonomous support tasks such as responding to customers, applying fields, creating tickets, and escalating issues. The platform allows for automation of workflows by blending human and AI actions, centralizes customer data in accounts, and supports integration with other applications. Teams can organize tickets across multiple boards, set up groups with custom assignment logic, auto-assign tickets, customize fields, define SLAs, and track performance metrics.