FAQ from Thena
What is Thena?
What kind of AI capabilities does Thena offer?
Does Thena offer a free plan?
What communication channels does Thena integrate with?
Can Thena automate support tasks?
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FAQ from Thena
What is Thena?
Thena is a customer support AI platform built for modern B2B teams. It aims to resolve tickets, manage accounts, and delight customers through a single, powerful platform. Thena offers omni-channel support across Slack, Discord, Email, MS Teams, and Web chat, integrating AI with human intelligence for new-gen ticketing. It enables autonomous support, automates workflows, centralizes customer data, and connects with various apps and APIs.
How to use Thena?
Thena unifies all customer messages into organized tickets from various channels. Users can leverage AI for autonomous support tasks such as responding to customers, applying fields, creating tickets, and escalating issues. The platform allows for automation of workflows by blending human and AI actions, centralizes customer data in accounts, and supports integration with other applications. Teams can organize tickets across multiple boards, set up groups with custom assignment logic, auto-assign tickets, customize fields, define SLAs, and track performance metrics.
What kind of AI capabilities does Thena offer?
Thena offers AI capabilities such as AI ticket detection, summaries, tagging, AI assistant, AI auto-responses, AI co-pilot, AI-powered workflows, and the ability to build custom AI agents.
Does Thena offer a free plan?
Yes, Thena offers a free plan that includes up to 10 user seats, 1,000 tickets/month, Slack & email support, account management, and up to 2 help centers, with baseline AI features.
What communication channels does Thena integrate with?
Thena integrates with Slack, Discord, Email, Web chat, MS Teams, and Web forms to unify customer messages into organized tickets.
Can Thena automate support tasks?
Yes, Thena can automate complex tasks like responding to customers, applying fields, creating tickets, and escalating issues instantly by blending human and AI actions.