AI Directory : AI Assistant, AI Chatbot, AI Customer Service, AI Knowledge Base, AI Response Generator, AI Workflow
What is Thena?
Thena is a customer support AI platform built for modern B2B teams. It aims to resolve tickets, manage accounts, and delight customers through a single, powerful platform. Thena offers omni-channel support across Slack, Discord, Email, MS Teams, and Web chat, integrating AI with human intelligence for new-gen ticketing. It enables autonomous support, automates workflows, centralizes customer data, and connects with various apps and APIs.
How to use Thena?
Thena unifies all customer messages into organized tickets from various channels. Users can leverage AI for autonomous support tasks such as responding to customers, applying fields, creating tickets, and escalating issues. The platform allows for automation of workflows by blending human and AI actions, centralizes customer data in accounts, and supports integration with other applications. Teams can organize tickets across multiple boards, set up groups with custom assignment logic, auto-assign tickets, customize fields, define SLAs, and track performance metrics.
Thena's Core Features
Omni-channel support (Slack, Discord, Email, MS Teams, Web chat)
New-gen ticketing with AI + human intelligence
Autonomous support & service (AI-powered task automation)
Multi-persona ticketing with customizable boards and role-based controls
Automated Workflows blending human and AI actions
Centralized Accounts for customer data
App integrations and API access
AI ticket detection, summaries, tagging, assistant, auto-responses, co-pilot
Enterprise-grade security
Custom fields, SLA definition, Notifications, Routing
Knowledge base management
CSAT collection and tracking
Performance Insights
Thena's Use Cases
Resolving customer support tickets efficiently across multiple communication channels.
Automating routine support tasks and responses using AI agents.
Managing and centralizing customer account data for better collaboration.
Streamlining team processes with customizable ticketing boards and role-based access controls.
Tracking and managing tickets directly from platforms like Slack and MS Teams.
Converting emails and web chats into trackable support tickets.
Collecting and analyzing customer satisfaction (CSAT) feedback.
Automating repeatable ticket flows and internal collaborations.
FAQ from Thena
What is Thena?
What kind of AI capabilities does Thena offer?
Does Thena offer a free plan?
What communication channels does Thena integrate with?
Can Thena automate support tasks?
Thena Support Email & Customer service contact & Refund contact etc.
More Contact, visit the contact us page()
Thena Company
Thena Company name: Pivoting Owl Inc. .
Thena Company address: .
More about Thena, Please visit the about us page().
Thena Login
Thena Login Link: https://dashboard.thena.ai/login
Thena Sign up
Thena Sign up Link: https://dashboard.thena.ai/signup
Thena Pricing
Thena Pricing Link: https://www.thena.ai/pricing
Thena Youtube
Thena Youtube Link: https://www.youtube.com/@thenaplatform
Thena Linkedin
Thena Linkedin Link: https://www.linkedin.com/company/thena-platform
Thena Twitter
Thena Twitter Link: https://x.com/thenaplatform
FAQ from Thena
What is Thena?
Thena is a customer support AI platform built for modern B2B teams. It aims to resolve tickets, manage accounts, and delight customers through a single, powerful platform. Thena offers omni-channel support across Slack, Discord, Email, MS Teams, and Web chat, integrating AI with human intelligence for new-gen ticketing. It enables autonomous support, automates workflows, centralizes customer data, and connects with various apps and APIs.
How to use Thena?
Thena unifies all customer messages into organized tickets from various channels. Users can leverage AI for autonomous support tasks such as responding to customers, applying fields, creating tickets, and escalating issues. The platform allows for automation of workflows by blending human and AI actions, centralizes customer data in accounts, and supports integration with other applications. Teams can organize tickets across multiple boards, set up groups with custom assignment logic, auto-assign tickets, customize fields, define SLAs, and track performance metrics.
What kind of AI capabilities does Thena offer?
Thena offers AI capabilities such as AI ticket detection, summaries, tagging, AI assistant, AI auto-responses, AI co-pilot, AI-powered workflows, and the ability to build custom AI agents.
Does Thena offer a free plan?
Yes, Thena offers a free plan that includes up to 10 user seats, 1,000 tickets/month, Slack & email support, account management, and up to 2 help centers, with baseline AI features.
What communication channels does Thena integrate with?
Thena integrates with Slack, Discord, Email, Web chat, MS Teams, and Web forms to unify customer messages into organized tickets.
Can Thena automate support tasks?
Yes, Thena can automate complex tasks like responding to customers, applying fields, creating tickets, and escalating issues instantly by blending human and AI actions.