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TheLoops AI for CX Features

TheLoops AI for CX Features. TheLoops is an all-in-one Intelligent platform that uses AI to provide actionable insights for CX teams. It helps improve cost savings and customer retention by analyzing support data and delivering real-time predictions, trends, sentiment analysis, and more.

TheLoops AI for CX's Core Features

Agent Quality Monitoring: Monitor the performance of your support agents and identify areas for improvement.

Prediction of Escalation: Predict at-risk tickets before they escalate and deliver proactive support.

Intelligent Collaboration: Analyze product feedback, sentiment, and bugs across Slack, Jira, Gainsight, and Product Board.

Operations Visibility: Get AI-driven, actionable insights through powerful dashboards, customer scores, and automated workflows.

TheLoops AI for CX's Use Cases

Improve agent productivity and efficiency with AI recommendations and auto-classification.

Identify and prevent escalations to deliver proactive support and protect revenue.

Collaborate effectively across different teams and platforms using AI-powered analysis.

Access real-time operations visibility and improve team performance based on AI-driven insights.

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