What is Smith.ai?
Smith.ai offers 24/7 customer engagement services combining AI and human intelligence. They provide live North America-based agents for virtual receptionists (AI-first and human-first), outreach campaigns for sales, service, and support, and AI-powered web chat, SMS, and social messaging. Their goal is to help businesses capture and convert more leads, manage customer interactions, and streamline operations.
How to use Smith.ai?
Businesses can sign up for a plan (AI Receptionist or Virtual Receptionists), create their receptionist profile in minutes, and start receiving calls immediately. They can forward their existing business number or use a dedicated number provided by Smith.ai. Calls are answered by AI or human agents based on the chosen plan, with options for lead screening, appointment booking, CRM integration, and more. Outreach campaigns and web chat services can also be set up to engage customers proactively.