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SearchUnify Features

SearchUnify Features. SearchUnify is a unified cognitive platform that powers enterprise search, insights engine, and AI-powered apps for better customer support and self-service. It offers search analytics, intelligent search, and enterprise search capabilities to enhance customer support experiences. The platform integrates with various applications and offers connectors for platforms like Salesforce, Zendesk, Dynamics 365, Khoros, SharePoint, and more. With its cognitive search technology, SearchUnify improves information findability, enables proactive decision-making, and provides best-in-class applications for customer support professionals and knowledge workers.

SearchUnify's Core Features

Unified cognitive platform

Search analytics

Intelligent search

Enterprise search

Search insights

Artificial intelligence search

Platform connectors

Security

Faceted search

SearchUnify's Use Cases

Support

Self-service

Communities

Knowledge management

Knowledge-centered service

Customer success

Marketing

Fraud detection

HR

Intelligent digital experiences

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