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Pylon Features

Pylon Features. Modern B2B support platform unifying ticketing, AI, knowledge base, and customer portal.

Pylon's Core Features

Unified Inbox (Ticketing, Chat Widget, Email, Microsoft Teams, Slack Connect, Ticket Forms, Slack Community)

AI Support (AI Agents, AI Assistants, AI Autofill, Article Copilot, AI Issue Summaries)

Knowledge Base (Host Help Center, Internal KB, Article Versioning & Visibility)

Customer Portal (Shared issue portal with customers)

Workflows & Automation (Triggers, Macros, Team Assignment Rules)

Account Management (Account Views, Product Updates, Broadcasts)

Reporting & Analytics (Support Metrics, CSAT Analytics, Workforce Analytics, SLA Compliance Analytics)

Integrations (Product, CRM, Alerting, Data Warehouse, Incident Management, API & Webhooks)

Enterprise Readiness (RBAC, Security Review, MSA, SLAs)

Pylon's Use Cases

Replacing legacy support systems like Zendesk and Freshdesk for improved efficiency.

Scaling 24/7 customer support operations with AI agents and runbooks.

Transforming account management processes with AI-powered summaries.

Automating common responses and codifying business processes through workflows.

Broadcasting new features, newsletters, and product updates to customers.

FAQ from Pylon

What compliance standards does Pylon meet?

Who are Pylon's investors?

Where is Pylon based?

What is Pylon's rating on G2?

Can Pylon replace existing support vendors like Zendesk?

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