Home PolyAI PolyAI Features

PolyAI Features

PolyAI's Core Features

Customer-led conversations: The voice assistants empower customers to speak naturally, interrupt, ask questions, and dive in and out of different topics, simulating a real person interaction.

Accurate resolution: PolyAI voice assistants can fully resolve over 50% of all customer calls, rapidly improving resolution rates, accurately mapping to business rules, eliminating wait times with 24x7 availability, and freeing up human resources for higher-value tasks.

Drive insights & opportunities: By utilizing relevant data throughout the conversation flow, PolyAI voice assistants provide valuable insights that can inform operational improvements and uncover business opportunities.

Collaborative innovation: PolyAI collaborates with businesses to deliver innovative and customized voice assistant solutions typically within 6 weeks or less.

PolyAI's Use Cases

Bookings & Reservations

Call Routing

Authentication

Troubleshooting

Automated FAQs

Multilingual Account Management

Order Management

Billing & Payment

Personalized Service

Conversational Data & Insights

Zero Touch Resolution

Related AI tools