FAQ from Pivony Voice of Customer Analytics Platform
What is Pivony Voice of Customer Analytics Platform?
Pivony is an Omni-channel Voice of Customer Analytics Platform that utilizes Neural Language Understanding to provide continuous insights from consumer reviews across multiple channels. It helps businesses understand their customers better and improve customer experience.
How to use Pivony Voice of Customer Analytics Platform?
To use Pivony, start by booking a demo to explore its features and benefits. Once onboard, create a dashboard to capture customer retention areas and opportunities. Use the platform's AI-generated topics to detect trends and observe anomalies related to your industry. Turn insights into key performance indicators (KPIs) and track them over time. Collaborate with your team by creating teams and sharing insights, dashboards, and KPIs. Store and present insights through customized reports. Analyze specific keywords, products, or brands to gain deeper understanding. Access support and resources when needed.
How can Pivony help businesses?
Pivony helps businesses by providing continuous insights from consumer reviews across multiple channels. It enables businesses to understand customer experience, analyze brand reputation, conduct competitor analysis, perform market research, and optimize campaign strategies.
How long does it take to set up Pivony?
With Pivony's adaptive learning feature and tailor-made dashboards, you can start capturing social insights in less than 30 minutes.
What integration options are available with Pivony?
Pivony offers integrations with various third-party applications to drive value. You can explore the different integration options available to enhance your analytics capabilities.
How can I access support?
Pivony provides a Knowledge Center, videos, tutorials, and the assistance of Pivony Insight Managers to help you make the most out of the platform.