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Permut Features

Permut's Core Features

AI Agents for customer engagement and feedback

Omnichannel support (WhatsApp, SMS, Calls, Web)

Real-time feedback collection and sentiment analysis

Interactive AI-powered dashboard for insights

Seamless CRM, POS, and data source integrations

AI agents learn and improve over time

Customizable agents with brand's tone and knowledge

Automated issue resolution and promotions

Scalable and multilingual operation (24/7)

Permut's Use Cases

Customer listening and feedback collection

Boosting customer retention and preventing poor experiences

Unlocking real-time customer insights at scale

Measuring Net Promoter Score (NPS) and Customer Satisfaction (CSAT)

Continuously gathering Voice of Customer (VoC) feedback

Collecting authentic and detailed product reviews

Understanding and elevating purchase experiences

Early churn detection through conversation signals

Driving customer loyalty, Lifetime Value (LTV), and revenue

Delivering upsells, promotions, and follow-ups

Applicable in Retail & e-commerce, Travel & hospitality, Health & wellness, and Entertainment industries

FAQ from Permut

What is Permut and what does it do?

What types of feedback can Permut AI agents collect?

How do Permut AI agents learn and improve?

What channels do Permut AI agents support?

How does Permut provide actionable insights?

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