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NovaTalks.AI Features

NovaTalks.AI's Core Features

Messenger and online-chat widget for your website

Personalized chat-bots

Up-to-date data storage and reporting

Big data text analytics

Integrated IVR and automated responses

Quality assessment of customer communication

Exchange of media files with customers

Personal client portfolio and chat history

Message templates for quicker support

Segmentation and tagging of incoming requests/messages

Processing of customer inquiries from multiple channels in one dashboard

Automated distribution of chats between agents

NovaTalks.AI's Use Cases

Increasing sales by guiding customers from inquiries to purchase or appointment scheduling

Staying in touch with customers 24/7 and automating message processing

Providing support and care with securely stored and segmented data for personalized communication

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