FAQ from Macha
What is Macha?
Macha is a cutting-edge AI chat tool that supercharges Shopify stores by providing AI-powered support. It enables Shopify site owners to deliver exceptional customer experiences with natural language responses and empowers their support agents with ready-to-use, context-rich answers.
How to use Macha?
To use Macha, follow these steps:n1. Sign up for Macha and provide the necessary details.n2. Seamlessly integrate your Shopify products with Macha to ensure up-to-date information.n3. Launch the Macha bot on your site with the assistance of the on-boarding team (takes less than 15 minutes).n4. Benefit from reduced customer support queries as Macha resolves basic queries instantly and reduces the workload of your support team.n5. Enjoy improved customer satisfaction and streamlined support processes for your Shopify store.
How long does it take to integrate Macha with my Shopify store?
Integrating Macha with your Shopify store usually takes less than 15 minutes with support from the on-boarding team.
What queries can Macha instantly resolve?
Macha can instantly resolve basic queries such as order tracking, policies (shipping/return/cancellation, etc.).
Does Macha reduce the workload of the support team?
Yes, by adding a layer of AI between customer queries and support team, Macha can reduce the workload by at least 40%.
How does Macha empower support agents?
Macha empowers support agents with ready-to-use and context-rich answers, allowing them to provide exceptional customer experiences.