AI ディレクトリ : AI Agent, AI Chatbot, AI Copilot, AI Customer Service, AI Voice Assistants
What is Cognigy?
Cognigy provides generative and conversational AI-powered customer service solutions for businesses, enabling them to deploy AI Agents in contact centers for fast, personalized, and exceptional service. Their Cognigy.AI platform offers a comprehensive suite of capabilities including Generative AI, Agentic AI, Knowledge AI, NLU, and tools for experience orchestration, agent augmentation, and multimodal customer experience across voice and chat channels. They aim to transform customer self-service and empower human agents.
How to use Cognigy?
To explore Cognigy's services, businesses need to request a demo through their website by filling out a contact form. This allows them to connect with Cognigy's experts and discover how their AI Agents can be deployed in their enterprise contact center.
Cognigy's Core Features
Generative and Conversational AI Agents for customer service
AI-Powered Agent Assist (Agent Copilot)
Multimodal CX across voice and chat channels
Enterprise-ready LLM orchestration
Knowledge AI and NLU capabilities
AI Agent Studio for experience orchestration
Cognigy's Use Cases
Automating customer service interactions via voice and chat.
Empowering human agents with real-time AI coaching and knowledge access.
Handling high volumes of customer inquiries and peak loads in contact centers.
Providing proactive service and personalized customer experiences.
Integrating AI into existing contact center systems (e.g., Avaya, Genesys, NICE, Microsoft, 8x8).
Automating rebookings, refunds, and customer care in various industries.
FAQ from Cognigy
What is Cognigy.AI?
What types of AI Agents does Cognigy offer?
Which industries can benefit from Cognigy's AI Agents?
How does Cognigy help improve customer service?
Is Cognigy recognized by industry analysts?
Cognigy Support Email & Customer service contact & Refund contact etc.
Here is the Cognigy support email for customer service: . More Contact, visit the contact us page(https://www.cognigy.com/contact-us)
Cognigy Company
Cognigy Company name: Cognigy .
Cognigy Company address: .
More about Cognigy, Please visit the about us page(https://www.cognigy.com/about).
Cognigy Login
Cognigy Sign up
Cognigy Pricing
Cognigy Pricing Link: https://www.cognigy.com/get-demo
Cognigy Facebook
Cognigy Facebook Link: https://www.facebook.com/cognigy/
Cognigy Youtube
Cognigy Youtube Link: https://www.youtube.com/c/Cognigy
Cognigy Linkedin
Cognigy Linkedin Link: https://www.linkedin.com/company/cognigy/
Cognigy Twitter
Cognigy Twitter Link: https://x.com/cognigy
Cognigy Github
Cognigy Github Link: https://github.com/Cognigy
FAQ from Cognigy
What is Cognigy?
Cognigy provides generative and conversational AI-powered customer service solutions for businesses, enabling them to deploy AI Agents in contact centers for fast, personalized, and exceptional service. Their Cognigy.AI platform offers a comprehensive suite of capabilities including Generative AI, Agentic AI, Knowledge AI, NLU, and tools for experience orchestration, agent augmentation, and multimodal customer experience across voice and chat channels. They aim to transform customer self-service and empower human agents.
How to use Cognigy?
To explore Cognigy's services, businesses need to request a demo through their website by filling out a contact form. This allows them to connect with Cognigy's experts and discover how their AI Agents can be deployed in their enterprise contact center.
What is Cognigy.AI?
Cognigy.AI is an enterprise-grade platform that provides generative and conversational AI-powered customer service agents for businesses, designed to enhance customer experience and agent productivity in contact centers.
What types of AI Agents does Cognigy offer?
Cognigy offers AI Agents for voice, chat & messaging, AI-powered agent assist (Agent Copilot), and AI Agents for sales & marketing.
Which industries can benefit from Cognigy's AI Agents?
Cognigy's AI Agents are designed for various industries including Airlines, Automotive, Finance & Banking, Healthcare, Insurance, Retail & E-commerce, Telecommunications, and Utilities.
How does Cognigy help improve customer service?
Cognigy helps improve customer service by enabling businesses to deploy AI Agents that deliver fast, personalized, and exceptional service, automate conversations, and empower human agents with real-time assistance.
Is Cognigy recognized by industry analysts?
Yes, Cognigy is recognized as a Leader in The Forrester Wave™ Conversational AI For Customer Service, Q2 2024.