AI ディレクトリ : AI Assistant, AI Customer Service, AI Data Mining, AI Knowledge Management, AI Productivity Tools, AI Response Generator, AI Summarizer, AI Text Classifier
What is Canny?
Canny is a customer feedback management software and tool designed to help businesses collect, analyze, and organize feature requests to better understand customer needs and prioritize their product roadmap. It offers features like AI-powered feedback management, feedback collection, analysis, roadmap planning, and update sharing.
How to use Canny?
Canny allows users to collect feedback through a dedicated portal, automatically capture feedback from conversations using AI, analyze feedback to uncover insights, prioritize requests using custom formulas, build public or private roadmaps, and share updates with their audience.
Canny's Core Features
AI Feedback Management
Feedback Collection
Feedback Analysis
Roadmap Planning
Update Sharing
Automatic Feedback Capture
Duplicate Detection and Merging
Prioritization Formula Builder
Public Changelog
Canny's Use Cases
Feature Request Management
Idea Management
Internal Feedback
Product Management
Sales Documentation
Public Roadmap
Bug Tracking
Enterprise Feedback
Customer Feedback
FAQ from Canny
What is a tracked user?
How many tracked users do I need?
Can I set a monthly spend limit?
What happens if I go over my tracked user limit?
What is Canny Autopilot?
Canny Support Email & Customer service contact & Refund contact etc.
Here is the Canny support email for customer service: [email protected] . More Contact, visit the contact us page()
Canny Company
Canny Company name: Canny .
Canny Company address: .
More about Canny, Please visit the about us page(https://canny.io/about).
Canny Login
Canny Login Link: https://canny.io/login
Canny Sign up
Canny Sign up Link: https://canny.io/register
Canny Pricing
Canny Pricing Link: https://canny.io/pricing
Canny Facebook
Canny Facebook Link: https://facebook.com/cannyhq
Canny Youtube
Canny Youtube Link: https://www.youtube.com/@cannyio
Canny Linkedin
Canny Linkedin Link: https://www.linkedin.com/company/18048936/
Canny Twitter
Canny Twitter Link: https://x.com/cannyhq
Canny Instagram
Canny Instagram Link: https://www.instagram.com/canny.io/
FAQ from Canny
What is Canny?
Canny is a customer feedback management software and tool designed to help businesses collect, analyze, and organize feature requests to better understand customer needs and prioritize their product roadmap. It offers features like AI-powered feedback management, feedback collection, analysis, roadmap planning, and update sharing.
How to use Canny?
Canny allows users to collect feedback through a dedicated portal, automatically capture feedback from conversations using AI, analyze feedback to uncover insights, prioritize requests using custom formulas, build public or private roadmaps, and share updates with their audience.
What is a tracked user?
A tracked user is someone who has given feedback. This can be via creating a post or voting/commenting on a post. Those actions can be taken by the user themselves, by an admin on their behalf, or by Autopilot. We only count tracked users on active posts.
How many tracked users do I need?
Fewer than you think. Most teams new to Canny find the Free plan’s 25 tracked users enough to start uncovering impactful feedback. Many teams use Canny for months before needing to upgrade to a paid plan. For a B2B SaaS company, around 5% of total users typically become tracked users. Running a high-volume B2C/consumer product? Reach out—we offer custom tracked-user limits for larger-scale feedback programs.
Can I set a monthly spend limit?
Yes, you’re always in control. You can set a monthly spend limit, and we’ll pause upgrades once you hit it. We’ll notify you when you hit your limit. Once your limit is hit, Canny will stop tracking feedback from new users. You can update or remove your limit anytime.
What happens if I go over my tracked user limit?
If you haven’t set a monthly spend limit, we’ll automatically upgrade you to the next tier once you exceed your limit. You’ll be charged a prorated amount for the remainder of your billing period. If you’ve set a spend limit, we’ll stop tracking feedback from new users once you reach it—no surprises.
What is Canny Autopilot?
Autopilot refers to Canny's suite of AI-powered features: Feedback Discovery: automatically captures feedback. It finds feedback in customer chats, sales calls, customer reviews, and more. Any detected duplicates are merged together. Users with feedback found by Autopilot count towards your tracked user count. Smart Replies: Autopilot will automatically reply to Canny posts to collect more details. Comment Summaries: instantly summarize comments to reveal the main themes.