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ioni.ai Features

ioni.ai Features. ioni.ai is a personal AI chatbot solution for customer support. It automates and speeds up the work of customer support teams by using the latest AI technology to generate auto-responses. It offers features such as AI Assistant, AI Chatbot, AI Search, AI Widget Builder, Conversations Analytics, and Chatbot to Human transfer.

ioni.ai's Core Features

AI Assistant: Get draft replies or instruct the AI for extended answers.

AI Chatbot: Automatically resolve typical customer inquiries with AI.

AI Search: Provides genuine results for any queries.

AI Widget Builder: Create a personalized AI Chatbot Widget with a few clicks.

Conversations Analytics: Improve CSAT score by analyzing AI conversations with customers.

Chatbot to Human: Transfer customers from AI chatbot to a human agent when needed.

ioni.ai's Use Cases

Replying for general non-specific questions: Standard inquiries can be answered quickly and accurately by the AI assistant.

Replying to user-specific questions: The AI tool retrieves relevant information about users, including support history and account details, to solve complex questions.

Replying for RAQs (Repeatedly Asked Questions): With auto-improvement of the AI database, ioni can answer difficult questions by finding context-related queries within the documentation or previous tickets.

Smooth newcomers onboarding: Automation of processes helps new customer support agents be productive from day one without extensive memorization of information.

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