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Intercom Features

Intercom's Core Features

Workspace that connects inbox, tickets, and help center

AI chatbot and automations

Product tours, outbound messages, and more for proactive support

Fully integrated, omnichannel platform

Messenger apps and integrations

Customer service trends, product releases, and best practices in the resource library

Integrate with or build apps on top of Intercom in the developer hub

Insights and best practices from industry experts in webinars

Deep-dive courses in the academy to master Intercom

Product demos in the demo series to learn how Intercom can grow your business

Community to ask questions, find answers, learn from experts, connect, and get inspired

Help center articles for faster self-serve answers

Intercom's Use Cases

Deliver help content to customers

Scale your support

Create multilingual articles

Publish engaging articles

Tailor help content to different audiences

Customize the help center to match your brand

Improve your content based on feedback

Resolve issues before they arise with outbound messaging

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