FAQ from Insight7
What is Insight7?
Insight7 is an AI-powered customer insights repository that helps product teams save time on manual analysis and identify customer opportunities in seconds. It automates the process of extracting actionable themes and opportunities from customer data, allowing teams to visualize and share interactive insight dashboards.
How to use Insight7?
To use Insight7, you can either upload your customer data or connect your communication channels. The AI technology will then extract customer insights from call transcripts, interviews, support tickets, and NPS data. The extracted insights are displayed in interactive dashboards that can be easily viewed and shared. Teams can use these insights to identify opportunities, priorities, and recommendations from customer conversations.
How does Insight7 extract customer insights?
Insight7 uses AI technology to analyze customer data, such as call transcripts, interviews, support tickets, and NPS data. It extracts actionable themes and opportunities from the data, saving teams time on manual analysis.
Can Insight7 integrate with different communication channels and data sources?
Yes, Insight7 can integrate with various communication channels and data sources. This allows teams to easily extract insights from different sources and have a centralized repository for customer insights.
Is customer data secure and private with Insight7?
Yes, Insight7 prioritizes security and customer privacy. It implements enterprise-grade security measures, including 256-bit AES and 256-bit SSL/TLS encryption, security logging, uptime monitoring, and system availability metrics.
What teams can benefit from using Insight7?
Insight7 is beneficial for product teams, marketing teams, and research teams. Product teams can identify opportunities and recommendations, marketing teams can understand customer needs and personas, and research teams can automate their user research workflow.
Is there a free trial available for Insight7?
Yes, Insight7 offers a free trial. You can sign up on their website to get started for free and experience the benefits of automated customer insights.