FAQ from Glassix
What is Glassix?
Glassix is a sophisticated AI-powered unified messaging platform designed to streamline customer conversations across all digital channels – including instant messaging apps, SMS, email, live chat, and social media.
How to use Glassix?
Manage all your business conversations from Glassix. One unified inbox across channels and chatbots. Assign conversations to qualified agents dynamically and customize routing rules to deliver effective triage at scale. Maintain conversation continuity across channels and departments for a complete Omnichannel experience. Share videos, images, voice notes, digitally signed documents, and more. Leverage the Glassix visual chatbot builder to design automated flows coupled with Conversational AI, and deploy simultaneously to all channels with just one click.
What channels does Glassix support?
Glassix supports instant messaging apps, SMS, email, live chat, and social media.
Can I share videos and images through Glassix?
Yes, Glassix allows you to share videos, images, voice notes, digitally signed documents, and more.
Does Glassix have a chatbot builder?
Yes, Glassix has a visual chatbot builder that lets you design automated flows coupled with Conversational AI.
Is real-time agent takeover available in Glassix?
Yes, Glassix offers real-time agent takeover, allowing agents to monitor and improve customer satisfaction.
What industries can benefit from Glassix?
Glassix can benefit industries such as retail & e-commerce, hospitality & travel, higher education, citizen services, automotive, telecom, and entertainment.