FAQ from Forethought
What is Forethought?
Forethought is a generative AI platform that automates customer support, lowering support costs while providing top-tier service in every customer interaction.
How to use Forethought?
To use Forethought, you need to sign up for a free trial or request a demo. Once you have access to the platform, you can integrate it with your support platforms and train the generative AI models on your own data to maximize efficiency and ROI. You can then use the platform to automate answers to common questions, triage and prioritize support tickets, harness the power of generative AI to empower customer support agents, and optimize workflows and track performance.
How do I sign up for Forethought?
To sign up for Forethought, you can start a free trial or request a demo. Visit the website and follow the instructions to get started.
Can I integrate Forethought with my existing support platforms?
Yes, Forethought can be integrated with your existing support platforms. You can connect the platform and train the generative AI models on your own data to streamline your customer support workflow.
What is SupportGPT™?
SupportGPT™ is the generative AI technology powering the entire Forethought platform. It uses Large Language Models (LLMs) and fine-tunes them on your own data to improve support team efficiency and accuracy.
How can Forethought help lower support costs?
Forethought automates customer support using generative AI, which reduces the need for manual handling of support tickets. This lowers support costs by improving response times, increasing agent productivity, and deflecting common inquiries.
What industries can benefit from using Forethought?
Forethought's generative AI platform can benefit industries such as e-commerce, SaaS, FinTech, and more. It helps companies maximize ROI, improve customer satisfaction, and optimize support operations.