What is Faye - Web3 Customer Success Helpdesk?
Faye is a revolutionary Web3 customer success helpdesk powered by a self-learning AI chatbot. It allows businesses to automate and scale their customer support, providing accurate and relevant troubleshooting for smart contracts and on-chain activities.
How to use Faye - Web3 Customer Success Helpdesk?
To use Faye, follow these steps: 1. Sign up for an account on the Faye website. 2. Configure your customer query automation settings in the admin dashboard. 3. Integrate Faye with your Discord server and website to reach your users on their preferred channels. 4. Faye's AI chatbot will automatically respond to user queries with accurate and helpful information based on on-chain transactions and smart contracts. 5. For more complex queries, Faye offers a seamless chatbot-to-human handoff, allowing users to escalate their issues to a human agent. 6. Use the all-in-one admin dashboard to manage and prioritize tasks, respond to real-time messages, and improve customer satisfaction.