FAQ from Desku
What is Desku?
Desku is an AI customer service support platform for businesses that offers AI-driven automation in customer service. It aims to streamline support processes and elevate customer satisfaction.
How to use Desku?
To use Desku, businesses can sign up for a free trial or book a demo to experience its features. After onboarding, users can set up automation using AI-driven chatbots and automation utilities to minimize support workload and enhance customer happiness. They can also create potent automations without coding using bots, triggers, conditions, and rules. Desku provides an AI-powered inbox to manage and respond to customer inquiries, with features like suggested answers and ticket summaries for efficient support interactions. Businesses can also leverage the live chat feature for real-time communication with customers. Additionally, Desku offers a knowledge base creation tool to empower users with relevant information for self-service. Integration with other tools and platforms is also available for enhanced productivity and customer data management.