KI-Verzeichnis : AI Chatbot, AI CRM Assistant, AI Customer Service Assistant, AI Voice Assistants, Writing Assistants
What is Viqal?
Virtual concierge for hotels
How to use Viqal?
Set up within 1 hour - Register & set up, Connect PMS, Customization and Personalization, Test, Ongoing support
Viqal's Core Features
Autonomous guest communication
Digital check in and check out
Quick service recovery
Increase upselling
Gather guest feedback
Increase loyalty signups
Customizable A.I. interactions
Guest Analytics
Integrate with your existing tech stack
Viqal's Use Cases
Pre-arrival
During-stay
Post-departure
Viqal Support Email & Customer service contact & Refund contact etc.
Here is the Viqal support email for customer service: [email protected] .
Viqal Company
Viqal Company name: Viqal / Localpepper B.V. .
Viqal Company address: Barbara Strozzilaan 201 1083HN, Amsterdam The Netherlands.
More about Viqal, Please visit the about us page(https://www.viqal.com/about-us).
Viqal Pricing
Viqal Pricing Link: https://www.viqal.com/pricing
Viqal Facebook
Viqal Facebook Link: https://www.facebook.com/viqal.virtual.concierge
Viqal Youtube
Viqal Youtube Link: https://www.youtube.com/@viqal.virtual.concierge
Viqal Linkedin
Viqal Linkedin Link: https://www.linkedin.com/company/viqal
Viqal Instagram
Viqal Instagram Link: https://www.instagram.com/viqal.virtual.concierge
FAQ from Viqal
What is Viqal?
Virtual concierge for hotels
How to use Viqal?
Set up within 1 hour - Register & set up, Connect PMS, Customization and Personalization, Test, Ongoing support
How long does the implementation take?
Less than 1 hour. If Viqal is already integrated with your Property Management System (PMS), the setup can be completed in less than an hour. For hotels requiring new PMS integration, please allow an additional 2-4 weeks. Our team ensures a smooth transition so you can quickly start enhancing your guest service experience.
What sets Viqal apart from other virtual assistants?
Viqal stands out by fully automating the guest inquiry process, from initiating natural conversations to PMS data entry, all without manual effort from staff. Our deep hotel tech know-how ensures seamless system integration, making guest interactions efficient and staff roles more strategic. Viqal offers compelling benefits: Fully Autonomous Guest Communication in 130+ Languages, 80% Reduction of routine guest inquiries, Seamless Integration and Personalized Guest Experience.
Can Viqal integrate with my existing hotel systems?
Yes, Viqal is designed to seamlessly integrate with a variety of hotel systems and platforms, including PMS. This ensures a cohesive and efficient operational flow. If your specific PMS is not listed yet, please make a request and we can initiate the integration process.
What features will Viqal add to my existing tech stack?
Integrating Viqal with your existing tech stack augments your capabilities with a focused approach to guest communication through WhatsApp, the leading messaging platform. This integration ensures guests receive prompt, personalized communication at every stage of their journey, from booking to post-departure. Key features include: Natural Conversations, Welcome Messaging, Booking Changes, Room Upgrades, Guest Inquiries, Feedback Gathering, Staff forwarding, Amenities, Early online check-in.
How does Viqal handle data security and guest privacy?
Viqal prioritizes data security and guest privacy by adhering to stringent industry standards and best practices. The system is designed to ensure that all guest data is encrypted, both in transit and at rest, and complies with relevant regulations such as GDPR. Viqal employs regular security audits and updates to safeguard information against unauthorized access or breaches.
What kind of support and training does Viqal offer?
Viqal provides comprehensive support and training during the integration process to ensure a smooth transition to the new system. Our support includes: Dedicated Integration Specialist, 24/7 Technical Support, Continuous Updates. Our goal is to empower your team with the knowledge and resources they need to leverage Viqal's full potential from day one.