FAQ from DigitalGenius
What is DigitalGenius?
DigitalGenius is a code-free customer experience platform for ecommerce and retail powered by artificial intelligence (AI). It automates customer service for leading ecommerce brands using conversational and generative AI. DigitalGenius offers a range of AI-powered features to enhance customer experiences and optimize customer service processes.
How to use DigitalGenius?
1. Book a demo to see how DigitalGenius can transform your ecommerce customer experiences.n2. Implement DigitalGenius's AI solution into your customer service platform.n3. Utilize the conversational AI feature to automate responses to common customer queries and improve customer satisfaction.n4. Take advantage of generative AI to act as your best salesperson and customer service agent combined.n5. Use DigitalGenius's analytics and reporting capabilities to gain insights into customer interactions and optimize your customer service operations.
How can I use DigitalGenius?
You can use DigitalGenius by booking a demo to see its capabilities, implementing it into your customer service platform, and leveraging its features such as conversational AI and generative AI to improve customer experiences.
What are the core features of DigitalGenius?
The core features of DigitalGenius include conversational AI, generative AI, flow builder, integrations, analytics, channels, and proactive automation.
What are the main use cases for DigitalGenius?
DigitalGenius can be used to automate repetitive tickets, cut customer service costs, drive online conversions, improve customer experience, and scale customer service.