What is Cresta AI?
Cresta AI is a generative AI platform that provides intelligent contact center solutions. It offers self-service, live coaching, and post-call insights to help contact center teams make every customer conversation count.
How to use Cresta AI?
To use Cresta AI, contact center teams can integrate the platform into their existing systems. The AI-driven technology centralizes knowledge, insights, and coaching for peak performance. It provides real-time coaching and guidance to agents, automates repetitive tasks through chatbots, and generates business insights from conversational data. Teams can leverage the platform to improve sales efficiency, customer care, and post-call agent effectiveness.