Cresta AI's Core Features
Generative AI-driven intelligence for contact centers
Self-service
Live coaching
Post-call insights
Real-time guidance for customer advocates
Outcome-oriented coaching
Automated common interactions
Agent efficiency improvement
Team performance visibility
Business trend analysis
Benchmarking top performers
AI-enabled coaching, quality assurance, and performance management
Cresta AI's Use Cases
Sales: Cresta for Sales helps teams improve business outcomes and bridge the performance gap between top and bottom performers.
Customer Care: Real-time guided responses assist customer advocates in delivering better customer experiences.
Post-Call: Outcome-oriented coaching and business insights increase agent effectiveness and efficiency.
Collections: Cresta helps collections teams navigate complex regulatory landscapes with compliance at scale.
Retention: Identify behaviors for powerful sales outcomes and enhance customer retention strategies.
Remote Teams: Cresta provides solutions for managing and coaching remote contact center teams effectively.
Industries: Automotive, Retail, Telecom, Airlines, Finance, Insurance
Product: Cresta offers various products including Agent Assist, Director, Insights, and Virtual Agent for different contact center needs.
Cresta AI Support Email & Customer service contact & Refund contact etc.
More Contact, visit the contact us page(https://cresta.com/contact-us/)
Cresta AI Company
Cresta AI Company name: Cresta .
Cresta AI Company address: 540 Bryant Street, Suite 200 Palo Alto, California 94301.
More about Cresta AI, Please visit the about us page(https://cresta.com/about/).
Cresta AI Youtube
Cresta AI Youtube Link: https://www.youtube.com/@CrestaAI
Cresta AI Linkedin
Cresta AI Linkedin Link: https://www.linkedin.com/company/cresta-inc
Cresta AI Twitter
Cresta AI Twitter Link: https://twitter.com/cresta