What is CallZen.AI?
CallZen is a Contact Centre Intelligence platform that uses Artificial Intelligence to help businesses summarize, monitor, regulate, and strategize their customer engagement channels. It provides powerful conversational analytics to enhance contact center performance.
How to use CallZen.AI?
To use CallZen, you need to integrate it with your contact center systems. Once integrated, CallZen will automatically track, transcribe, and analyze all your calls. It offers features such as AI-Insights & Key Moment Identification, Conversation Sentiment Analysis, Auto-Compliance Audit, Agent Performance Management, Custom Reports & Analytics, and Integrations. These features can be accessed through the CallZen dashboard, allowing you to visualize trends, coach agents, improve customer experience, ensure compliance, and generate custom reports and analytics.