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CallZen.AI Features

CallZen.AI Features. CallZen is a Contact Centre Intelligence platform that uses Artificial Intelligence to help businesses summarize, monitor, regulate, and strategize their customer engagement channels. It provides powerful conversational analytics to enhance contact center performance.

CallZen.AI's Core Features

AI-Insights & Key Moment Identification: Track critical talking points and sentiments automatically in all your calls

Conversation Sentiment Analysis: Decode emotions in customer and agent conversations

Auto-Compliance Audit: Ensure 100% compliance adherence with automated QA and Call Scoring

Agent Performance Management: Understand nuances in conversations to track and coach agents

Custom Reports & Analytics: Create interactive dashboards and reports to visualize trends

Integrations: Integrate with enterprise CRM, emails, and more for instant alerts

CallZen.AI's Use Cases

Sales: Close more deals by monitoring and coaching agents

Customer Experience: Improve customer satisfaction by identifying top customer grievances

Compliance: Track adherence of calls, penalize non-compliant calls, and track violations with Auto Audit

Agent Coaching: Empower team performance with advanced coaching to motivate agents and amplify results

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