Caffeinated CX Features
Caffeinated CX Features. Caffeinated CX is a customer support solution that uses autofill AI to train responses based on support history, improving efficiency by 10x. It integrates with popular support software like Zendesk, Intercom, and more, helping businesses cut support costs and increase profitability.
Caffeinated CX's Core Features
Autofill AI for drafting responses
Integration with popular support software (Zendesk, Intercom, etc.)
Knowledge base gap identification
Support function automation
Brand tone matching
Commerce stack and CRM integration
Customer sentiment analysis
Multilingual support
Caffeinated CX's Use Cases
Increased ticket resolution efficiency by 45%
Achieved 100% on-brand responses
Reduced support deflection rate by 29%
Improved customer satisfaction scores by 37%
Reduced response time by 59%
Handled over 1.1 million tickets per month
Processed over 2 million email responses per month
Used by 500+ leading companies
