FAQ from BrainBehind
What is BrainBehind?
BrainBehind is a live chat and chatbot software that can be added to websites and mobile applications. It allows businesses to engage with visitors in real-time, convert them into customers, and enhance their experience for increased sales.
How to use BrainBehind?
To use BrainBehind, simply add the live chat software to your website or mobile apps by copying a line of JavaScript code. This intuitive interface requires no technical expertise to implement or operate. Once set up, your agents can log in and start chatting with customers. The AI-powered chatbot feature can also automate customer queries using generative pre-trained responses. BrainBehind allows you to track customer behavior, optimize operations, and improve business efficiency.
What is a chatbot and how does it work?
A chatbot is a computer program that can simulate human communication via text chats. Chatbots are programmed with artificial intelligence to recognize speech elements and perform simple tasks based on triggers. They can be integrated with messaging apps or websites.
What are chatbots used for?
Chatbots are used in online conversations, often replacing a human operator in live chat. They can engage website visitors, answer frequently asked questions, generate leads, and save abandoned carts.
Do I need coding skills to build a chatbot?
No, you don't need coding skills to build a chatbot. With an advanced customer service platform like BrainBehind, you can easily create and customize chatbots without coding.
What are the benefits of using chatbots?
Using chatbots can lead to increased sales, improved lead generation and nurturing, 24/7 automated customer support, and lower customer service costs. Chatbots can also increase customer engagement and boost team productivity.
Which businesses should use chatbots?
Any business that receives a lot of customer queries or offers a range of similar products (e-commerce, BFSI, retail, healthcare, telecommunications) can benefit from using chatbots. Chatbots are helpful wherever customer experience is a priority.