FAQ from Blackray
What is Blackray?
Blackray is an AI-powered tool designed specifically for Product Managers. It offers various features such as an AI Writer for creating complex documents like Product Requirement Documents (PRDs) with customer insights and deep links from connected apps. It also provides a Research Assistant for accessing customer insights from multiple apps and documents, Competitor BI for researching competitors and their product offerings, Collections for organizing links, insights, quotes, and more, and Customer Call Scheduler for scheduling research calls with the right customers. Blackray helps Product Managers streamline their workflow and make informed decisions based on data.
How to use Blackray?
To use Blackray, Product Managers can start by connecting their apps like Confluence, Google Suite, and Salesforce. They can then utilize the various features offered by Blackray. For example, using the AI Writer, Product Managers can create complex documents by simply specifying the feature or product requirement. The document generated will include research insights, competitor insights, and links from connected apps. The Research Assistant allows Product Managers to access customer insights by searching multiple apps and documents simultaneously. Competitor BI helps in researching competitor products by adding competitors' names and searching them using keywords. Collections can be used to collect and share links, insights, quotes, and more. The Customer Call Scheduler enables browsing the right customers from Salesforce and scheduling research calls with them. Product Managers can leverage the AI Insights feature to find feature requests, pain points, and competitor mentions across their apps and documents, and use these insights in the AI Composer to create comprehensive PRDs and other files.
What types of documents can be created using the AI Writer?
The AI Writer in Blackray allows Product Managers to create complex documents such as Product Requirement Documents (PRDs) for features or products. It incorporates customer insights and deep links from connected apps to provide comprehensive and informative documents for product development.
How can I access customer insights using the Research Assistant?
By connecting apps like Confluence, Google Suite, and Salesforce, the Research Assistant in Blackray enables Product Managers to access customer insights from multiple apps and documents in a single click. They can search these apps simultaneously and retrieve snippets, links, and quotes that can be copied over to product requirements and other documents.
Can I research my competitors and their product offerings using Blackray?
Yes, Blackray's Competitor BI feature allows Product Managers to research competitors and see what they're building in seconds. By adding competitor names and using keywords, Product Managers can search for competitor information, retrieve snippets and screenshots, and even access additional details like their customer list.
How can Collections be helpful in my workflow?
Collections in Blackray serve as a centralized hub for organizing and sharing links, insights, quotes, docs, and more. It allows Product Managers to quickly copy and share relevant information from connected apps like Confluence, Google Suite, Salesforce, and Figma. Links can be added, removed, and updated in real-time, making it convenient to keep track of important resources.
How can the Customer Call Scheduler assist in scheduling research calls?
Blackray's Customer Call Scheduler simplifies the process of browsing the right customers from Salesforce and sending research call emails. Product Managers can search for customers based on keywords in their notes or filter them by industry and contract dates. Once the desired customers are selected, a ready-to-go email requesting a research call can be created and sent via the Salesforce contact instance.
What kind of insights can I find using the AI Insights feature?
With Blackray's AI Insights feature, Product Managers can find valuable insights such as feature requests, pain points, competitor mentions, and more across their apps and documents. It connects apps like Confluence, Google Drive, and Salesforce, and provides a consolidated view of these insights, along with the relevant links where evidence to the feature request was found.