FAQ from Balto
What is Balto?
Balto is the #1 Real-Time Guidance Platform for Contact Centers powered by AI. It helps agents say the right thing on every call by providing real-time coaching, notetaking, and integrations within the CCaaS system.
How to use Balto?
To utilize Balto, agents and managers can access real-time guidance, coaching, and analytics directly on their screens. Set up alerts, score calls, and automate after-call work seamlessly through the platform.
How does Balto help agents during calls?
Balto assists agents by providing real-time guidance through dynamic prompts, automated notetaking, and live chat for immediate support from managers.
Can Balto integrate with different CCaaS systems?
Yes, Balto seamlessly integrates with over 60 softphones and major CCaaS and UCaaS systems to enhance agent workflows and deliver quick value.