AI Directory : AI Customer Service Assistant
What is Balto?
Balto is the
Real-Time Coaching
Automated Notetaking
Dynamic Prompts for Agents
Live Chat for Immediate Guidance
Integration with CCaaS Systems
Balto's Use Cases
Guide agents with real-time prompts and notifications
Enable managers to monitor, coach, and analyze data instantly
Support Quality Assurance with real-time scoring and trend analysis
Balto Support Email & Customer service contact & Refund contact etc.
Here is the Balto support email for customer service: [email protected] . More Contact, visit the contact us page(https://www.balto.ai/contact/)
Balto Company
Balto Company name: Balto .
More about Balto, Please visit the about us page(https://www.balto.ai/about-us/).
Balto Login
Balto Login Link: https://baltocloud.com/login
Balto Youtube
Balto Youtube Link: https://www.youtube.com/channel/UCxH76ba6JWMElLgofZgJ9-Q
Balto Linkedin
Balto Linkedin Link: https://www.linkedin.com/company/baltosoftware
Balto Twitter
Balto Twitter Link: https://twitter.com/balto_ai
FAQ from Balto
What is Balto?
Balto is the #1 Real-Time Guidance Platform for Contact Centers powered by AI. It helps agents say the right thing on every call by providing real-time coaching, notetaking, and integrations within the CCaaS system.
How to use Balto?
To utilize Balto, agents and managers can access real-time guidance, coaching, and analytics directly on their screens. Set up alerts, score calls, and automate after-call work seamlessly through the platform.
How does Balto help agents during calls?
Balto assists agents by providing real-time guidance through dynamic prompts, automated notetaking, and live chat for immediate support from managers.
Can Balto integrate with different CCaaS systems?
Yes, Balto seamlessly integrates with over 60 softphones and major CCaaS and UCaaS systems to enhance agent workflows and deliver quick value.